Our Policies

Here's how it works!

To Place an Order:  Call or text (317) 396-5310  or email us -  info@alancaters.com

To Setup an Account:  Please call and place your first order. We may require a deposit for large events. Tax-exempt organizations must provide a valid tax exemption certificate prior to delivery.


Payments:  As a small business, we prefer payment by check. We can send an invoice to your billing address. If necessary, you can pay by Visa/MasterCard. We can swipe your card onsite if you let us know. For out-of-state billing addresses, we require payment prior to your event.
 

Ordering/Cancellation Policy:
Please do not consider an emailed order complete until you receive confirmation from us.
We require at least 3 days notice for your catering order. However, we will do everything we can to accommodate your needs.  Certain menu items may vary due to seasonal availability.

Although this rarely happens, small orders can be cancelled up to 4 days prior to delivery.  After that point, please understand that preparations for your order have already begun and you will incur a 75% cancellation charge. In the event that you must cancel, you may find some comfort to know that we can donate your food to The Wheeler Mission.


Delivery Charge for Drop-Off Catering Orders:
All deliveries must meet a minimum $200 food and beverage total. Delivery charges are based on the location of the delivery and are billed additionally. You are welcome to pickup your order to avoid a delivery fee.

To allow for proper setup, our delivery staff will arrive with your order 15 to 45 minutes prior to your eating time.
 


Set Up & Go Service:
This service goes beyond door to door delivery!  Our friendly and prompt delivery staff will set up your buffet or box lunches on your table or lunchroom counter. We provide the disposable chafers, tablecloth, plates, cutlery & napkins. There is a minimum fee of $25.00 (per group of 25) for this service.

 

Premium Service:
For our premium buffet setup we use real chafers, buffet linens, real serving ware and beverage containers...all the nice stuff! There is a 20% service charge for this service, which includes buffet staff....easy as pie! Please ask for more information when you call us.

 

Staffing:
If your event requires servers, we can provide professional, friendly staff at a $25 hourly rate, with a 4 hour minimum. 

Gratuities:

Gratuities are left to your discretion and are always appreciated by our hard-working staff.