To Place an Order: Call 317.396.5310 or email info_alancaters.com
To Setup an Account:
Please call and place your first order. We may require a deposit for large events. We can send an invoice to your billing address or you can pay by Visa, MasterCard and American Express.
For out-of-state billing addresses, we require payment via credit card prior to your event. Tax-exempt organizations must provide a valid tax exemption certificate prior to delivery.
Ordering/Cancellation Policy:
Please do not consider an emailed order complete until you receive confirmation from us.
We require at least 48 hours notice for your delivery order. However, we will do everything we can to accommodate your needs. Certain menu items may vary due to seasonal availability.
Orders can be cancelled up to 48 hours prior to delivery. After that point, please understand that preparations for your order have already begun and you will incur a 75% cancellation charge.
In the event that you must cancel under 48 hours, you may find some comfort to know that we will donate your prepared food to The Wheeler Mission.
Delivery Charge for Drop-Off Catering Orders:
All deliveries must meet a minimum $200 food and beverage total. Delivery charges are based on the location of the delivery and are billed additionally. Our normal delivery service is
Monday through Friday, 7 a.m. to 6 p.m. There will be an additional charge for deliveries before 7 a.m. or on the weekend. You are welcome to pickup your order to avoid a delivery fee.
To allow for proper setup, our delivery staff will arrive with your order 15 to 45 minutes prior to your eating time. If you are utilizing our buffet/beverage serving pieces, we will return
to pick up those items the same day of your delivery, except for evening deliveries.
Set Up & Go Service:
This service goes beyond door to door delivery! Our friendly and prompt delivery staff will set up your buffet or box lunches on your table or lunchroom counter. We provide the
disposable chafers, tablecloth, plates, cutlery & napkins. There is a minimum fee of $25.00 (per group of 50) for this service.
Premium Service:
For our premium buffet setup we use real chafers, buffet linens, real serving ware and beverage containers. We will set up your buffet and return later to pick up the equipment.
There is a 20% service charge for this service. Please ask for more information when you place your order.
Staffing:
If your event requires service personnel, we can provide professional, friendly staff at an hourly rate, billed portal to portal, with a 4 hour minimum. Gratuities are left to your discretion.
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